15 September 2019

BSB conducts thematic review on immigration services, adopts recommendations

Last month we published the Immigration Thematic Review Report, which summarises the risks in the immigration advice and services market.

As a result, we announced three new activities to improve clients' experiences of immigration legal services and they include:

  • publishing case studies to help clients understand what to expect when they interact with a barrister and their legal rights if they do receive "poor" service;
  • developing a framework that barristers can use to assess and manage client vulnerability; and
  • continuing to work with immigration and legal services regulators to seek to develop joint guidance to ensure consistency for the client across the legal professions.