15 September 2019

New guidance for the public and for professionals on immigration and asylum related legal issues

Last month, we published two new guidance documents on immigration and asylum issues.

The guidance was developed in collaboration with the Solicitors Regulation Authority (SRA) and the Office of the Immigration Services Commissioner (OISC), and follows extensive consultation with consumer organisations and consumers themselves. Its publication follows our immigration roundtable.

The first guidance document is aimed directly at people seeking legal help. The second is for professionals working with people with immigration and asylum issues, to help them better assist their clients to navigate the legal system.

The guidance for the public explains:

  • The different types of people and organisations that can assist with immigration and asylum issues;
  • How to choose a provider;
  • What to expect from providers once they are hired; and
  • What to do if something goes wrong.

The Guidance for Professionals is aimed at those working in organisations such as victim support agencies and other charities. It explains how professionals can appropriately direct immigration and asylum clients to the help they need. It includes information on:

  • Who can help and how;
  • The differences between providers;
  • What a client should expect from their provider;
  • Fees, legal aid and how clients can be charged;
  • What a client should do if something goes wrong; and
  • Where to signpost clients for information, advice and support.