21 September 2019

Updated complaints guidance

We have updated our guidance for barristers on First Tier Complaints Handling (before client complaints can be made to the Legal Ombudsman). The guidance covers the scope of chambers' complaints handling and the obligation to notify clients of both their right to complain, and the availability of alternative dispute resolution (ADR) services. The guidance also includes model complaints procedures for multi-member sets of chambers, and sole practitioners.