15 September 2019

Update on LeO complaint handling rules

The Legal Ombudsman (LeO) is in the process of applying to become the certified body for the new EU Alternative Dispute Resolution (ADR) Directive. The ADR Directive will lead to changes to the time limits within which complaints can be brought to the Legal Ombudsman and the signposting information that barristers have to provide. Guidance on this work can be found on LeO's website.