15 September 2019

Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015 Guidance

The Consumer Rights Act came into force this month together with the Alternative Dispute Resolution (ADR) Directive. In light of this, we have published new guidance on compulsory signposting to ADR entities. This follows the delay to the process of the Legal Ombudsman becoming certified as an ADR approved body for barristers to signpost to clients. The new guidance came into force on 1 October.